Delivery Information

Kelston Pharmacy Ltd

At Kelston Pharmacy Ltd, we are committed to ensuring that your medications and healthcare products are delivered safely, securely, and on time.

Delivery Areas

We offer reliable countrywide delivery across Kenya, serving all counties and regions.

While our physical branch is located in Nairobi, we ensure that customers anywhere in Kenya can access our pharmaceutical products conveniently.

Delivery Timeframe

Nairobi deliveries: Within 24 hours (same day where applicable, depending on order time).
Outside Nairobi: 1–2 business days from the date of order confirmation.

Delivery timelines may vary depending on your location, product availability, public holidays, weather conditions, or other unforeseen logistical circumstances.

Orders are processed promptly upon payment confirmation and prescription verification (where applicable).

Delivery Charges

Free delivery within Nairobi for orders above KES 2,000.
For orders below this amount within Nairobi, a delivery fee of KES 150 may apply.
Delivery charges for locations outside Nairobi vary depending on destination and will be displayed at checkout before payment confirmation.

Order Tracking

Once your order has been dispatched, you can track its status through:

The order tracking section in your account (if registered), or
SMS/phone confirmation from our delivery team or courier partner.

Delivery Method

We partner with reputable and experienced courier services to ensure:

Secure handling of pharmaceutical products
Timely deliveries
Proper storage conditions during transit where necessary

All medications are packaged safely to maintain product integrity and confidentiality.

Delivery Confirmation

Upon delivery, please:

Inspect your package for any visible signs of damage or tampering before accepting it.
Confirm receipt by signing the delivery note or through the courier’s electronic confirmation system.

If you notice any issues, please notify us immediately before signing.

Important Notes on Prescription Orders

Prescription medications will only be dispatched after:

Verification of a valid prescription issued by a licensed medical practitioner.
Compliance checks in accordance with Kenyan pharmacy regulations.

This may slightly affect delivery timelines for prescription medicines.

Contact Information

For assistance or questions regarding your delivery:

📞 Phone: +254 784 467 838
📧 Email: info@kelstonpharmacy.com
📧 Email: customercare@kelstonpharmacy.com

Please Note: While we strive to meet all stated delivery timelines, occasional delays may occur due to circumstances beyond our control. We appreciate your understanding and patience.