Terms & Conditions

Kelston Pharmacy Ltd

Welcome to Kelston Pharmacy Ltd! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, placing an order, or using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Use of Website

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our website and services.
You agree to provide accurate, current, and complete information when registering for an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

2. Orders and Prescriptions

By placing an order for prescription medication, you confirm that you have a valid prescription issued by a licensed medical practitioner.
Kelston Pharmacy Ltd reserves the right to request proof of prescription before processing certain orders.
We reserve the right to refuse, cancel, or limit any order at our discretion, including where we suspect fraud, misuse, or violation of applicable laws.

3. Pricing and Payment

All prices displayed on our website are in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise.
Payment must be made in full at the time of purchase.
We accept payment through the methods indicated on our website, which may include debit/credit cards, mobile money (e.g., M-Pesa), and bank transfers.
Kelston Pharmacy Ltd reserves the right to adjust prices at any time without prior notice.

4. Shipping and Delivery

We offer countrywide delivery within Kenya.
Delivery timelines may vary depending on location, availability of products, and logistical factors beyond our control.
Shipping charges, if applicable, will be displayed during checkout.
Risk of loss or damage passes to you upon delivery of the products.

5. Returns and Refunds

Due to the nature of pharmaceutical products, returns are only accepted for unused, unopened, and properly sealed items within a specified period from the date of purchase.
Prescription medications are generally non-returnable unless defective or supplied in error.
Approved refunds will be processed through the original payment method within a reasonable period.
Please contact our customer care team for assistance with returns.

6. Privacy and Data Protection

Your privacy is important to us. We are committed to protecting your personal information in accordance with applicable Kenyan data protection laws.
By using our website, you consent to the collection, processing, and use of your information as described in our Privacy Policy.
We implement appropriate technical and organizational measures to safeguard your personal data.

7. Intellectual Property

All content on our website — including text, graphics, logos, images, product descriptions, and software — is the property of Kelston Pharmacy Ltd and protected under intellectual property laws.
You may not copy, reproduce, modify, distribute, or exploit any content without prior written consent.

8. Limitation of Liability

Kelston Pharmacy Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or services.
We do not guarantee that the website will always be available, error-free, or uninterrupted.
Our liability, where applicable, shall not exceed the amount paid for the product in question.

9. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Kenya.

10. Changes to These Terms

Kelston Pharmacy Ltd reserves the right to update or revise these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on our website. We encourage you to review these terms periodically.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

📧 info@kelstonpharmacy.com
📧 customercare@kelstonpharmacy.com

Last Updated: 16/02/2026